Privacy Policy

When you visit this site, our hosting providers receive the technical information described in the last item below. When you submit a request, we also collect the other items:

• Identifiers and contact details: your name, phone number and, if you give it, your email address.
• Property and project information: the property’s ZIP code, the type of project and any details you write in the form.
• Your contact preference: whether you agreed to calls and texts, and when.
• Internet and technical information: when you visit any page, your IP address, browser information, the page requested and the time of the request.

We use it to answer your request, schedule a walkthrough, prepare an estimate and, if you hire us, provide and coordinate the work, and for the security, record-keeping and legal purposes described below. With your optional consent, we also use your phone number to call or text you with information and offers about the services you asked about, as described in Calls, texts and email. We keep it only as long as described under How long we keep it.

We do not sell your personal information, we do not share it for cross-context behavioral advertising, and we do not process it for targeted advertising or profiling.

We do not ask for sensitive personal information. Please do not include health information, government identification numbers, financial account details or other sensitive information in the details box.

What you give us

The details you type into the request form, and anything you tell us later by phone, text, email or in person while we work on your project, such as the property address, measurements, photos, selections, scheduling details and payment records.

What is recorded automatically

Like any website, the servers that deliver this site receive standard technical information with each page request: IP address, browser information, the page requested and the date and time. This is used only to deliver the site, keep it secure and fix problems. We do not use it to identify you or build a profile.

What we do not collect

We do not buy personal information, and we do not collect it from data brokers or social networks. The site has no account or login.

• To respond to your request and schedule a consultation or walkthrough.
• To prepare estimates, proposals and contracts, and to perform, coordinate and warranty the work.
• If you ask us about selling your house, to evaluate the property and prepare an offer.
• To contact you about your request or project and, only if you agreed, to text you or call you by autodialer or prerecorded voice with information and offers about the services you asked about (see Calls, texts and email).
• To keep the site and our records secure, prevent fraud and comply with law, permits, licensing and tax obligations.

We disclose personal information only for the purposes above, and only to:

• Service providers that handle it on our behalf, such as website hosting, email and phone services, and record keeping. They may use it only to provide their service to us.
• Partner trades we coordinate for your project, such as an architect, engineer or specialty contractor, and only the details they need to do the part of the work you asked for.
• Authorities and others where the law requires it, for example for permits and inspections, to respond to legal process, or to protect rights and safety.
• A successor business, if our business is sold or reorganized. Your information would remain covered by this policy.

Each recipient gets only the categories it needs for its role: for example, hosting providers process technical information, and a partner trade receives the contact and project details for its part of the work.

We do not disclose personal information to third parties for their own marketing. We do not sell mobile numbers, and we do not disclose mobile numbers or text-message consent to third parties for their own marketing. Providers that support our calls and texts may process them on our behalf.

This site does not set cookies and does not use analytics, advertising pixels, session recording, social media plug-ins or other tracking tools. Fonts, images and videos are served with the site itself rather than loaded from outside services. Our hosting providers process the technical information needed to deliver and secure the site.

If you change the display settings in the accessibility menu, your choices are saved in your own browser (local storage) so they stay in place on your next visit. They are not sent to us, and you can clear them with the Reset button or your browser settings.

Global Privacy Control. We do not sell personal information, share it for cross-context behavioral advertising or process it for targeted advertising, so there is currently no such processing for an opt-out preference signal to stop. Before introducing any such processing, we will honor legally recognized opt-out signals, including Global Privacy Control, and update this policy.

Do Not Track. The site does not respond differently to Do Not Track browser signals, because it does no tracking.

AI training. We do not use or sell personal information collected through this site to train large language models.

Giving us your phone number lets us call you back about your request. We send texts, or make calls using an autodialer or a prerecorded voice, only if you tick the optional consent box on the form or otherwise agree in writing. That consent is never required to request an estimate or to buy anything from us.

You can withdraw consent at any time by any reasonable means, for example by replying STOP to a text or by telling us on a call. We honor withdrawals as soon as practicable, and no later than 10 business days after we receive them, or sooner if the law requires. We keep a record of your choice so that we do not contact you again by mistake. Message and data rates may apply, and message frequency varies.

Any marketing email we send will identify us, include a valid postal address and offer a simple way to unsubscribe. We honor unsubscribe requests within 10 business days.

We keep personal information only as long as reasonably necessary for the purpose we collected it for. We decide how long by asking whether a request is still active, whether the information is needed to perform an agreement or warranty, what records the law requires us to keep, and whether it is needed for security or to resolve a dispute. When those purposes end, we delete or de-identify it.

• Requests that do not become a project are deleted once they are no longer active.
• Project records, such as contracts, permits, invoices and warranty information, are kept for the warranty period and the record-keeping periods set by tax, licensing and other laws.
• Technical server records are kept only for security and troubleshooting.
• Opt-out records, such as a request to stop texts, are kept so that we keep honoring them.

The site is served only over an encrypted connection (HTTPS), and we limit access to personal information to people who need it for your request or project. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your information, we will notify you as the law requires.

Depending on where you live, laws such as the California Consumer Privacy Act and similar laws in other states give you rights over your personal information. We honor the following requests from every U.S. resident, whatever state you live in:

• Know and access: ask what personal information we hold about you, how we got it, why we use it and the categories of recipients, and, where your state provides it, the specific third parties we disclosed it to; and get a copy in a portable format.
• Correct: ask us to fix information that is inaccurate.
• Delete: ask us to delete it, subject to exceptions the law allows, such as records we must keep for a contract, warranty or tax purposes.
• Opt out: of the sale or sharing of personal information, targeted advertising and profiling. We do none of these, but you may still submit a request and we will record it without asking you to verify your identity.
• Equal treatment: we will not deny you service, charge you a different price or give you a different quality of service for using any of these rights.

How to make a request. Contact us using any method in Contact us. For access, correction and deletion requests, we verify your identity using only the information reasonably necessary, such as details matching what we already hold. You may use an authorized agent, and we may ask for proof that the agent is authorized. We respond to access, correction and deletion requests within 45 days, or sooner where the law requires; if the law allows us more time and we need it, we will tell you why within the first 45 days. We act on opt-out requests as soon as feasible, and within 15 business days.

Appeals. If we decline your request, you can appeal by replying to our decision. We will decide your appeal within 45 days, explain our reasons in writing, and tell you how to contact your state attorney general if you are not satisfied.

California residents. The categories of personal information we collect are those described in Notice at collection and What we collect: identifiers and contact details, property and project information, commercial information such as estimates, contracts and payment records, photographs you share, and internet and technical information. We collect them from you and from your device, use them for the purposes in How we use it, and disclose them for business purposes only to the categories of recipients in Who we disclose it to. We do not sell or share personal information, including that of consumers under 16. Under California’s “Shine the Light” law, we do not disclose personal information to third parties for their direct marketing.

This site is meant for adults and is not directed to children. We do not knowingly collect personal information from children under 13, or from anyone under 16. If we learn that a child has sent us information, we will delete it; if you believe this has happened, please contact us.

If we change this policy, we will post the new version here and update the date at the top. If a change materially affects how we use information we already hold, we will ask for your consent where the law requires it.

For privacy questions or requests, or to get this policy in another format, contact STELLAR Home Improvements:

We are setting up a direct contact channel for these requests and will list it here as soon as it is ready.

See also our Terms of Use and Accessibility Statement.